Information Technology Services (ITS) is proud to announce the ITS Training Program, a service to provide the training pieces that are part of the Integrated Technology Strategy and the CSULA campus Baseline Access, Training and Support plan.

Each quarter the ITS Training Program presents a series of free hands-on computer workshops ranging from beginner to advanced-level. There are over a dozen titles to choose from including a three to six-part series for the Microsoft Office 2003 suite. Each of the hands-on workshops is accompanied by step-by-step instructions and sample data files. 

Note: Authentication is required to access these workbooks. Currently enrolled students may login with their NIS accounts.

In addition to hands-on workshops, the ITS Training Program develops detailed digital documentation for software applications available in the Open Access computer labs. You can access these materials online at http://www.calstatela.edu/handouts

The ITS Training Program uses a Student Teaching Student model. Qualified candidates from the campus are recruited and trained on delivering the content with the Learning Cycle. We provide robust synchronous live workshops by following the Learning Cycle:

1. Say It
The presentation of a topic is performed by the Student Trainer on a PC, which displays the contents of the screen to the entire training lab using an overhead projector.

2. Show It
An exercise is performed by the Student Trainer using the step-by-step instructions each workshop participant has been given in order to follow along.

3. Do It
The workshop participants perform the same exercise aided by the Student Trainer and a "Workshop Assistant" who roams the room providing real-time assistance.

4. Say It Again
The Student Trainer provides a summary after observing the class has completed the exercise. We then move on to a new topic.

Workshops are held in two different locations: (1) Library South Palmer Wing, 4th floor, room 4056 (LPW-4056) and (2) King Hall basement, C wing, room 171 (KH-C171). Library Link Training Lab is equipped with 22 workstations while King Hall Training Lab is equipped with 15 workstations for participants. Each lab has 1 workstation for the instructor, and an overhead projector to display instructor's desktop. In addition, both of these labs are fully developed and refreshed on a three-year cycle.

The center for the ITS Training Program is located in Library South Palmer Wing, room 4056. Please forward any questions or comments to itstraining@calstatela.edu or call our voicemail at (323) 343-5369.